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Section 20 Consumer Protection Act 2019: Power of Central Authority to recall goods

Section 20 (Power of Central Authority to recall goods, etc) under Chapter III (Central Consumer Protection Authority) of the Consumer Protection Act, 2019.—

❝Where the Central Authority is satisfied on the basis of investigation that there is sufficient evidence to show violation of consumer rights or unfair trade practice by a person, it may pass such order as may be necessary, including—

 (a) recalling of goods or withdrawal of services which are dangerous, hazardous or unsafe;

 (b) reimbursement of the prices of goods or services so recalled to purchasers of such goods or services; and

 (c) discontinuation of practices which are unfair and prejudicial to consumers' interest:

 Provided that the Central Authority shall give the person an opportunity of being heard before passing an order under this section.❞



(1) The Consumer Protection Act, 2019, an Act of Parliament, received the assent of the President on the 9th August, 2019, and was published in the Gazette of India (Extraordinary, Part II - Section 1) by the Ministry of Law and Justice (Legislative Department) on 9th August, 2019.

(2) Effective Date: The Act shall come into force on such date as the Central Government may, by notification, appoint and different dates may be appointed for different States and for different provisions of this Act and any reference in any such provision to the commencement of this Act shall be construed as a reference to the coming into force of that provision.

This page was created/ last updated on 9th August, 2019.

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