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Section 18 Consumer Protection Act 2019: Powers & Functions of Central Authority

Section 18 (Powers and functions of Central Authority) under Chapter III (Central Consumer Protection Authority) of the Consumer Protection Act, 2019.—

❝(1) The Central Authority shall—
 (a) protect, promote and enforce the rights of consumers as a class, and prevent violation of consumers rights under this Act;
 (b) prevent unfair trade practices and ensure that no person engages himself in unfair trade practices;
 (c) ensure that no false or misleading advertisement is made of any goods or services which contravenes the provisions of this Act or the rules or regulations made thereunder;
 (d) ensure that no person takes part in the publication of any advertisement which is false or misleading.

(2) Without prejudice to the generality of the provisions contained in sub-section (1), the Central Authority may, for any of the purposes aforesaid,—
 (a) inquire or cause an inquiry or investigation to be made into violations of consumer rights or unfair trade practices, either suo motu or on a complaint received or on the directions from the Central Government;
 (b) file complaints before the District Commission, the State Commission or the National Commission, as the case may be, under this Act;
 (c) intervene in any proceedings before the District Commission or the State Commission or the National Commission, as the case may be, in respect of any allegation of violation of consumer rights or unfair trade practices;
 (d) review the matters relating to, and the factors inhibiting enjoyment of, consumer rights, including safeguards provided for the protection of consumers under any other law for the time being in force and recommend appropriate remedial measures for their effective implementation;
 (e) recommend adoption of international covenants and best international practices on consumer rights to ensure effective enforcement of consumer rights;
 (f) undertake and promote research in the field of consumer rights;
 (g) spread and promote awareness on consumer rights;
 (h) encourage non-Governmental organisations and other institutions working in the field of consumer rights to co-operate and work with consumer protection agencies;
 (i) mandate the use of unique and universal goods identifiers in such goods, as may be necessary, to prevent unfair trade practices and to protect consumers' interest;
 (j) issue safety notices to alert consumers against dangerous or hazardous or unsafe goods or services;
 (k) advise the Ministries and Departments of the Central and State Governments on consumer welfare measures;
 (l) issue necessary guidelines to prevent unfair trade practices and protect consumers' interest.❞



(1) The Consumer Protection Act, 2019, an Act of Parliament, received the assent of the President on the 9th August, 2019, and was published in the Gazette of India (Extraordinary, Part II - Section 1) by the Ministry of Law and Justice (Legislative Department) on 9th August, 2019.

(2) Effective Date: The Act shall come into force on such date as the Central Government may, by notification, appoint and different dates may be appointed for different States and for different provisions of this Act and any reference in any such provision to the commencement of this Act shall be construed as a reference to the coming into force of that provision.

This page was created/ last updated on 9th August, 2019.

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